reinstall HP Smart App

[Lauren9965]

hi I am not sure what happened but my HP Smart App was uninstalled by mistake. The app is still showing on my  computer but it doesn't work. I am trying to reinstall it but it won't let me. Please HELP!!!

[Dragon-Fur]

@Lauren9965 

Welcome to the HP English Community --

In general, applications are installed or they are not.

In the case of HP App (Windows), the application has more than one part to it.

A new version of the application was recently released in the  Microsoft Store

If the HP application was actually uninstalled as opposed to "stopped working", then after you restart your computer, printer, and router, the app should not be listed in Settings > Apps > Installed Apps.

If the application is still installed and not working, then you might be able to recover the app's functionality using the app Reset feature.

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Reminder

It is important that every device is using the latest version of the HP app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP App is installed should be running the latest version of the HP application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP App is running should be on the same network.

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No Joy?

Windows - Reset HP Application

Next,

Reset the HP application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP App in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP App> Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP App from Settings > Apps > Installed Apps or Apps and Features

Restart the computer and log in

“Get” a new copy of the HP application from the Microsoft Store

Open HP App> Sign in > Add Printer(s)

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What else?

Consider

If you cannot install applications from the Store, the underlying cause of the issue might be tied to the store itself.

What?

The Microsoft Store is an "app", too.

Like other applications, the Store will be updated.

You can open the Store to your Library and "Get Updates".

Windows 10 – Windows 11

 Fix problems with apps from Microsoft Store

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Reference

Uninstall HP printer software and drivers / HP App

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Still Rubbish

Provided FYI

If nothing else works – Consider --

Uninstall the HP app from Windows > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP app from other device(s) on your network (computers, tablets, phones)

After the app is removed from its device > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP application:

Install the HP app on the mobile device

Start HP app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP application for Windows

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Message Content References

============================

HP App- Windows - Application - Details / How-to / FAQ / NOTES

HP App is an application that supports print and scan for PDF and Photos / Images.

The app is available in the Microsoft Store

OR (same thing)

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP app to complete setup and support

Instructions...

>>> How to Use >>> HP printer setup (HP app)

>>> Terms of Use >>>  HP App– formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP App products.  For example, in the HP application, find the link in HP App> Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP app setup: Enable Bluetooth on your computer or mobile device so that HP App can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP App requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP App, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Where possible, HP App benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

• Document includes the HP application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples
    • What are the requirements to use the HP app? (OS version requirements)
    • Which printers are compatible with the HP app?
    • Why do I need to sign in or create an account to use the HP app features?
    • Which languages does the HP app support?
  • Older versions of the HP app no longer support the required login feature.
  • Update the application to the latest version to access / use HP App

Help Here:  Unable to download and install the HP App printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP App is installed should be running the latest version of the HP application available for that device platform (Operating System / Version).

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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