reinstalling hp 3830 officejet

[jigwalker]

Uninstalled the printer and cannot reinstall it.

[Jay_G24]

Hi @jigwalker,

I'd like to help!

I understand you are unable to install the printer drivers.

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from the Software and drivers page

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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Have a great day! 

[cjrutledge]

I went through all the re-installation steps multiple, multiple times but no dice.  After hours and hours of combing through threads, trial and error I eventually discovered that Windows 10 users attempting to fix the issue for their HP Office Jet 3830 All-in-One devices have the option of installing drivers for HP DJ 5200 series PCL-3 machines -- basically, these drivers --> https://treexy.com/products/driver-fusion/database/printers/hewlett-packard-hp/dj-5200-series-pcl-3/

Q: Does this work? 

A: Yes, but with a "caveat" -- though this effectively addresses the problem of being unable to print in color, it takes up to 10 (Ten!) times longer to print than before... Effectively making this fix "problematic" for multiple page prints.

It doesn't seem like there is any plan to really address this issue, as it may not exist in Windows 11, did not exist in Windows 10 prior to the update, and does not seem to present with Mac OSX/BigSur/Montery.

Unfortunate 😞  

[Jay_G24]

Try the below steps to resolve the slow printing and printing in color issue-

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know-how. Try printing.

Hope this helps! Keep me posted.