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Locked

‎02-11-2025 01:17 PM

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer

remove officejet pro 9018e software and reinstall

 

Category:
1 REPLY 1

‎02-15-2025 01:37 AM

HP Recommended

Hi @lbudler, Welcome to the HP Support Community!

 

Thanks for reaching out about your query regarding removing and reinstalling the printer software! 
I can help you with that! Here are the steps to remove and reinstall the software for your HP OfficeJet Pro 9018e All-in-One Printer:

Removing the Software

  1. Disconnect the Printer: Ensure your printer is disconnected from your computer.
  2. Open Control Panel: Press the Windows key and type "Control Panel," then open it.
  3. Go to Devices and Printers: Navigate to "Devices and Printers" or "Printers & Scanners."
  4. Remove the Printer: Locate your HP OfficeJet Pro 9018e, right-click on it, and select "Remove device" or "Delete." Follow the on-screen prompts to complete the uninstallation process
  5. Uninstall Software: Go to "Programs and Features" in the Control Panel, find the HP OfficeJet Pro 9018e software, and uninstall it.
  6. Restart Your Computer: Restart your computer to ensure all changes take effect.

Reinstalling the Software

  1. Download the Software: Visit the HP Support page for the HP OfficeJet Pro 9018e and download the latest drivers and software
  2. Install HP Smart App: Install the HP Smart app from the Microsoft Store or directly from the HP website. This app will help you set up your printer, install drivers, and manage printing tasks
  3. Connect the Printer: Follow the on-screen instructions in the HP Smart app to connect your printer to your computer and network.
  4. Complete Setup: Once the software is installed, follow any additional prompts to complete the setup process.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

Take care, and have an amazing day!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Kudos/Thumbs Up" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Max3Aj

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