remove printer

[carlislemom]

I am giving away my HP printer.  How do I remove billing information from my account?  How do I remove the only printer associated with my login?  I want do this this week.

[Dragon-Fur]

@carlislemom 

If you have an Instant Ink Subscription,

If that subscription is not cancelled,

then do that AND remove the Instant Ink cartridges from the printer.

These should be returned to HP for proper disposal - use the return envelope you have used for your depleted ink cartridges.

Replace the Instant Ink Cartridges with a set of purchased HP ink cartridges.

 HP Instant Ink - Cancel Your HP Instant Ink Service

==================================================================

You can certainly cancel the subscription this week.

The final closing of the account will not likely be instantaneous due to the way the contract works.

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[carlislemom]

I already cancelled the subscription but can NOT remove the printer or credit card info.  Do not feel safe recycling or giving the printer away until I can do this.

[Dragon-Fur]

@carlislemom 

OK -- I don't think you can remove the information.

Billing information is not saved after a subscription is fully terminated.

If you did not do so, contact Instant Ink Support - maybe you can "rush" the process to close the account.

?

That said, I will send your question to our moderators for review and possible escalation.

I will do that right after I close this message.

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[Betty0610]

@carlislemom

Welcome to the HP Support Community. 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!