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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jimbles21
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replacing original ink cartridges

HP Recommended
envy 5010
Mac OS X 10.8 Mountain Lion

New printer not used in months/ ever. Original ink cartridges dried out, replaced and discarded. Now printer wants the old discarded ones reinserted.!!!!! Wont operate at all 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Jimbles21,

 

I'd like to help!

 

What is the exact error on the printer screen?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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