Hi @jasmemphis,
I'd like to help!
To set a manual IP and try the steps below ( without control panel)
Press the wireless and information button for 3 seconds to print a network configuration page
--->print a network configuration report and take down down IP address
---->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP from the network configuration page
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min
Let's disable webservices and re-enable it
--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it
Then try and entering the claim code.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
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