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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jasmemphis
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Message 1 of 2
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replacing printer. error:Enter your printer claim code below. says something went wrong . try later

HP Recommended
HP Envy 6055
macOS 10.15 Catalina

I am trying to replace an old printer with the new one.  I am trying to replace from the instant ink account the old printer with the new one.  I apply the printer claim code from the printer information and receive this error:  

 

Enter your printer claim code below.

Apply
Something went wrong. Please try again later.
 
I have waited and tried again - yesterday, today.  Same result.
 
 

 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,226 10,199 719 816
Message 2 of 2
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HP Recommended

Hi @jasmemphis,

 

I'd like to help!

 

To set a manual IP and try the steps below ( without control panel)

 

Press the wireless and information button for 3 seconds to print a network configuration page

 

--->print a network configuration report and take down down IP address
---->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP from the network configuration page 
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

Let's disable webservices and re-enable it

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it

 

Then try and entering the claim code.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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