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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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Locked

‎10-25-2021 11:22 AM

HP Recommended
Product: hp2622
Operating System: macOS 11.0 Big Sur

please help.

 

after changing my printer to a new location and trying to get it connected to my new WIFI I keep getting asked for a password.

after much searching I cannot find how to contact support via phone. help is very difficult to find even after searching for similar issues.

 

seems like I need to reset my printer? I tried the 3 seconds cancel + wifi without any success.

 

can someone please help me getting the printer back to work?

 

thanks in advance 

Category:
1 REPLY 1

‎10-26-2021 09:26 AM

HP Recommended

extraordinary how it is impossible to contact support on HP and there is no way to reset this EWS password.. but they still want us to continue paying for the Ink subscription. 

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