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‎03-01-2022 07:16 PM - edited ‎03-01-2022 07:17 PM

HP Recommended
Product: HP Color LaserJet Managed Flow MFP E77822-E77830z - Base Product 22-30 ppm
Operating System: Microsoft Windows Server 2016

We have a Managed Flow E77830 printer that would need some configuration change. Unfortunately the Embedded Web Server (EWS) administrator password is unknown.

Could you please share the necessary steps to reset the EWS admin password?

Is it possible to reset the password without losing full device configuration?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2022 12:27 AM

HP Recommended

Perform a backup first and then you can restore after you reset the password. You need to go into the pre-boot menu by restarting the printer and when the 1 of 8 appears under the HP logo, touch the logo. Should start to a blue menu. Navigate to administrator and the scroll down to startup options and find "cold reset" which should clear the password. If not, from the same Pre-boot menu, perform a partial clean. DO NOT change the firmware during this process or your backup will not work. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎03-02-2022 12:27 AM

HP Recommended

Perform a backup first and then you can restore after you reset the password. You need to go into the pre-boot menu by restarting the printer and when the 1 of 8 appears under the HP logo, touch the logo. Should start to a blue menu. Navigate to administrator and the scroll down to startup options and find "cold reset" which should clear the password. If not, from the same Pre-boot menu, perform a partial clean. DO NOT change the firmware during this process or your backup will not work. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎03-10-2022 12:07 AM

HP Recommended

Thanks for the help!

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