reset my EWS password

[LA14008]

I need to reset the EWS password on my OfficeJet 8020. When I set the password and confirmed it I wrote it down. However, when I tried to use the password it was incorrect. 

[Jay_G24 · Accepted solution]

Hi @LA14008,

I'd like to help!

I understand the printer is requesting an administrator password.

We can perform factory defaults on the printer to override the request.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[LA14008]

Thank you. I had to go for the semi reset

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[maidtocleanfm]

Is there a way you could walk me through it as well? 

I'm in the same situation. I have a DeskJet 3700