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‎04-20-2020 10:08 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

My printer is stuck on a previous wifi provider and wont budge even when I load new drivers, I would like to do a factory reset to see if that might work

4 REPLIES 4

‎04-20-2020 10:16 AM

HP Recommended

Hi,

Please let us know your printer model, in order to suggest any possible steps to try.

 

Shlomi



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‎04-20-2020 10:30 AM

HP Recommended

can u post how to reset a hp deskjet 2540 

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‎04-20-2020 10:49 AM

HP Recommended

You should not reset the printer, but just its wireless configuration and then reconfigure it.

 

Try following 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app below, if that fails to work with an older model as the 2540 printer, reinstall the HP Software or try Step 3 instead:

https://support.hp.com/us-en/document/c05987925

 

To reset your printer's WiFi, Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

Restart the printer and make sure the Wi-Fi light blinks, else press the wireless button so it should start blinking.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-23-2020 05:06 AM

HP Recommended

Thanks for your interest but through the HP web site and following there advice I have managed reset the wi-fi connection to my present provider.   I don't know why I didn't think to do this four years ago.

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