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- HP Community
- Printers
- Printer Setup, Software & Drivers
- reset steps firmware MFP M28a USB model

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09-28-2020 01:10 AM
Hi,
Can you provide us the reset steps for my printer (MFP M28a USB model, NOT WIFI)?
After the firmware update, i am not able to use my device (My pc does not recognize the printer).
If i go to device manager, the only printer founded is "hp rbx-load".
Waiting for your feedback.
Thanks.
09-28-2020 03:02 AM
Hi
Try first to reinstal printer driver. If not, then reset. Here is video step by step.
https://www.youtube.com/watch?v=mG6PQQbyu2M
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
If my post resolve your problem please mark it as an Accepted Solution
09-28-2020 10:54 AM
Hi, the tool don't recognize the printer (the result is HP RBX LOAD).
Is there a way to restore the firmware/setting using a combination of button?
My model is MFP M28a USB model (NOT WIFI) and i have only 3 buttons:
1) cancel button
2) power button
3) star print button