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Message 1 of 3
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reset steps firmware MFP M28a USB model

HP Recommended
Microsoft Windows 8.1 (64-bit)

Hi,

 

Can you provide us the reset steps for my printer (MFP M28a USB model, NOT WIFI)?

After the firmware update, i am not able to use my device (My pc does not recognize the printer).

If i go to device manager, the only printer founded is "hp rbx-load".

 

Waiting for your feedback.

 

Thanks.

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Message 2 of 3
Flag Post
HP Recommended

Hi

Try first to reinstal printer driver. If not, then reset. Here is video step by step. 

 

https://www.youtube.com/watch?v=mG6PQQbyu2M

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Message 3 of 3
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HP Recommended

Hi, the tool don't recognize the printer (the result is HP RBX LOAD).

Is there a way to restore the firmware/setting using a combination of button?

My model is MFP M28a USB model (NOT WIFI) and i have only 3 buttons:

1) cancel button

2) power button

3) star print button

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