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Locked

‎09-28-2020 01:10 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

 

Can you provide us the reset steps for my printer (MFP M28a USB model, NOT WIFI)?

After the firmware update, i am not able to use my device (My pc does not recognize the printer).

If i go to device manager, the only printer founded is "hp rbx-load".

 

Waiting for your feedback.

 

Thanks.

4 people had the same question
2 REPLIES 2

‎09-28-2020 03:02 AM

HP Recommended

Hi

Try first to reinstal printer driver. If not, then reset. Here is video step by step. 

 

https://www.youtube.com/watch?v=mG6PQQbyu2M

I am not HP emplye.
Say thanks by clicking the Kudos thumb up in the post.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
If my post resolve your problem please mark it as an Accepted Solution
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‎09-28-2020 10:54 AM

HP Recommended

Hi, the tool don't recognize the printer (the result is HP RBX LOAD).

Is there a way to restore the firmware/setting using a combination of button?

My model is MFP M28a USB model (NOT WIFI) and i have only 3 buttons:

1) cancel button

2) power button

3) star print button

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