rest issue

[braveheart2]

my friend have a hp dj 2131 printer, he has a os win 7, when he bought this printer he setup properly,this printer is coping proper. bt when he connect to his win 7 pc, driver did not install , in the usb prompt section he did connect usb cable bt screen did nt change, so what he did he add his printer now he can give  a print from his computer bt he cant scan, in the device manager he check in the universal serial but usb print support was there and along his printer name some REST was there so he update the driver change the os he has win 7 64 bit now. bt still his printer is not connected, i m a technical person and i took this matter very seriously, because in the science world nothing is impossible, his pc and printer should connected properly. bt some technical glich it is not connecting , i m requestion each and every people who work for hp, if u have any solution for this pls type your ans. i did download and uninstall and reinstall the driver. pls share your thought. 

[Jeet_singh]

@braveheart2,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to your HP Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

In order to use the scan feature the full feature software needs to be installed. Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

If the issue persists, also try clean installing the printer drivers. Here are the steps:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.

Now restart your computer again.

Open the Run window again, type “services.msc” and press ok to get services window.

Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

Repeat the same exercise on “Function Discovery Resource Publication” as well.

Now click on this link: http://ftp.hp.com/pub/softlib/software13/COL60948/al-146800-2/DJ2130_Full_WebPack_40.11.1124.exe to download and install the printer software.

Connect the USB cable only while prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[braveheart2]

sorry to reply u lately bt it also did nt work. i lost my password so took time to ry u back. appricate ur ry.