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- Printer Setup, Software & Drivers
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2 REPLIES 2
11-16-2020 06:33 AM
Hello,
I'd suggest you to try the below steps..
1) Power off the printer
2) turn off the wireless router.
3) wait for 40 seconds and turn on the printer and then the Wireless Router.
4) follow the below steps to disable IPv6 & DHCP6 on the Printer, use a web browser to navigate to the IP Address of the Printer. Once there, click on the networking tab, choose Networking Settings. There you will see a checkbox that says "IPv6". Uncheck that box and click apply.
5) Now power on the wireless router .
Regards,
Jabzi

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Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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