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‎10-04-2019 01:00 PM

HP Recommended
Product: desk jet printrer 3050 j610
Operating System: Microsoft Windows 10 (64-bit)

can't connect the wireless printer to my router---it always connected in the past but now it times out each time I try to connect---

1 REPLY 1

‎10-07-2019 11:38 AM

HP Recommended

@xx3952ba, Welcome to the HP Support Community!

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network.

Restart the network devices

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

Restore the network settings on the printer and reconnect it to the wireless network

Refer to this document to know how.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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