running Mac OS 12.0 - Easy Start won't find 3830 printer

[michael0102]

My printer used to work fine. It's repeatedly disconnected and I'd have to reconnect it. Now I can't communicate through the Smart app. I can print over wi-fi through the HP Utility. I've tried to download the latest Easy Start software but during the installation process it doesn't find my printer over wi-fi. I really need to scan a doc but the HP Utility doesn't have that option. Any suggestions?

[Jay_G24]

Hi @michael0102,

I'd like to help!

I understand you are unable to scan.

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

Try installing HP Smart from the App Store and use the application to scan

Refer to -https://support.hp.com/us-en/document/ish_2073929-1413451-16

Scan with the HP Smart app (Windows, Mac)

Scan documents and photos from the printer, capture items with the computer camera, or use the scan tools with files saved on the computer.

1. Click the Scan tile on the HP Smart app home screen.

2. If a Get Started screen opens, click Get Started.

   NOTE: 

   The Get Started screen displays when you select Scanner, Import, or Camera for the first time.

3. Select an option from the top menu bar.

   • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

   • Import: Select photos saved on your computer to apply a boundary, and then use the settings to edit, print, and share.

   • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

   

4. From the Scan window, change settings, such as source, presets (document or photo type), page size or scan area, output type, and resolution to match the scan job.

5. Select the Auto Enhancements icon  to toggle the enhancement features on or off.

   • Auto-Enhancements: Automatically brightens colors and sharpens image contrast.

   • Auto-Orientation: Automatically rotates images to their correct orientation.

6. Click Scan.

   A preview of the scan displays.

7. If the Detect Edges window opens, adjust the boundaries by clicking and dragging the blue dots, and then click Apply.

8. Select from the following options and settings in the Preview window.

   • Add another page by clicking + Add.

   • Drag and drop the images to reorder multi-page scans.

   • Click the Menu  icon to edit, replace, or delete the scanned items.

   • Click the Rotate  icon to rotate the item.

9. In the Edit window, adjust or enhance the file by cropping, changing the color, rotating, or adding filters, text, and markup, and then click Done.

   

10. Select an option to save, print, share, or fax the scan file.

    • Print: Send the scan to the printer.

    • Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder.

    • Share: Send the scan in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows or Mac store.

    • Shortcuts: Create or use an existing shortcut for printing, emailing, or saving scanned files to cloud accounts.

    • Fax: Send the scan via fax.

    

11. In the Save or Share window, change the file name, file type, and compression settings, and then click Save.

12. After saving the scan, click OK, and then click the Back button to return to the Home screen.

Scan images in Image Capture on Mac

After connecting a scanner to your Mac, use Image Capture to scan images.

1. Connect your scanner to your computer, then turn on your scanner.

2. In the Image Capture app  on your Mac, select your scanner in the Devices or Shared list.

   If you don’t see your scanner in the list, see Set up a scanner.

3. Scan your images.

   If you have a scanner with an automatic document feeder or flatbed scanner, see Scan images or documents using a scanner.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[michael0102]

Hello @Jay_G24,

I followed the instructions in the link. My printer is connected to my Wi-Fi so I used the on-board menu and tools to check for updates on the printer. It was up to date. Then I checked my MacBook for software updates and it was up to date. Next I removed HP Smart and reinstalled it just in case there was a newer version on the web. After the installation, the app ran and I chose to install a new printer. the app found my printer and I guess installed it. Then the app closed. I reopened the app and it opens to a box that is completely blank! 

Any other ideas?

Thanks,

Michael

[Jay_G24 · Accepted solution]

Were you able to install the app from the app store or HP site?

Meanwhile, 

You may also add the AirPrint printer to the Mac printer queue

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print.

Scan images in Image Capture on Mac

After connecting a scanner to your Mac, use Image Capture to scan images.

1. Connect your scanner to your computer, then turn on your scanner.

2. In the Image Capture app  on your Mac, select your scanner in the Devices or Shared list.

   If you don’t see your scanner in the list, see Set up a scanner.

3. Scan your images.

   If you have a scanner with an automatic document feeder or flatbed scanner, see Scan images or documents using a scanner.

Tip: Some scanners indicate how an item is positioned on the scanner, so you can adjust it on the scanner before scanning. If you don’t see the Orientation buttons in the Scanner window, click Show Details.

Let me know how this goes!

[michael0102]

Thank you so much! That worked! I never knew there was an Image Scan app built into the Apple Apps. It works and I can once again scan with my printer! Wonderful! You're a savior!

[Jay_G24]

You're welcome 🙂

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!