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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ronlee1030
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running scan dr fix scan have device manager problem yet it still scans

HP Recommended
officejet 5252
Microsoft Windows 8.1 (64-bit)

Capture.PNGCapture1.PNGCapture2.PNGCapture3.PNGCapture4.PNGCapture5.PNGafter running fix scan option in print dr i get an error about device manager and registry even after doing a complete restart.  what are all issues associated with this

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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@ronlee1030

 

Welcome to the HP support community.

 

I understand that you are getting device manager errors, I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP Easy start.

Click here to download.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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