scaling

[Fiskers]

The scaling is way off for every print I try to make. This started yesterday.Every print I have to scale it down to like 5% in order to print it.

[Max3Aj]

@Fiskers, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Based on the image and your description, it looks like your HP OfficeJet Pro 8020 series printer is experiencing a scaling issue where prints are oversized unless manually scaled down to extremely low percentages (like 5%).

Here’s how you can troubleshoot and resolve this issue:

Check Application Print Settings

Sometimes the issue originates from the app you're printing from (e.g., Word, PDF viewer, browser).

• Open the document in the app.
• Go to File > Print.
• Look for Scale, Fit to Page, or Page Setup options.
• Set scaling to 100% or Fit to Printable Area.

Reset Printer Settings on Mac

If you're using macOS (as the screenshot suggests), try resetting the print system:

• Go to System Settings > Printers & Scanners.
• Right-click (or Control-click) in the printer list.
• Select Reset Printing System.
• Re-add your HP printer.

Update or Reinstall HP Printer Driver

Corrupted or outdated drivers can cause scaling issues.

• Go to Official HP® Support
• Enter your printer model: HP OfficeJet Pro 8020 series.
• Download and install the latest Full Feature Software and Drivers.

Use HP Smart App

Try printing via the HP Smart app to bypass system-level scaling issues.

• Download from HP Smart for macOS. HP Smart
• Add your printer and print the document from within the app.

Check for Firmware Updates

Outdated firmware can cause unexpected behavior.

• Open HP Printer Update Utility. Update the firmware on an HP printer | HP® Support
• Follow instructions to update your printer’s firmware.

If Issue Persists

Try printing a test page from the printer’s control panel or HP Smart app. If the test page prints correctly, the issue is likely software-related. 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support