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‎10-20-2020 05:00 AM

HP Recommended
Operating System: macOS 10.15 Catalina

the scanning does not work any longer since the moment I have installed VPN on the MacBook Air, 

I have removed the VPN program but the scanning still does not work.  printer is doing fine

3 REPLIES 3

‎10-22-2020 04:42 PM

HP Recommended

@Cecile

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted

 

ECHO_LAKE
I am an HP Employee

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‎10-23-2020 01:29 AM

HP Recommended

hi

the serial number is TH689341R3

The FPU  : J7K33-64001

it is a HP OfficeJet Pro 6960

 

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‎10-24-2020 04:24 PM

HP Recommended

@cecile3

Thank you for posting back.

 

I highly doubt you will be able to scan over a VPN, such connectivity is likely too limited to allow the required network protocols for scanning.  I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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