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HP Recommended
laserjet 400 color 475mfp
Microsoft Windows 10 (64-bit)

printer is connected on wifi; scanner will not connect since adobe discontinued flash

3 REPLIES 3
HP Recommended

Hello @g8idea,
Welcome to the HP Support Community!

 

Try this Solution:

Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
Download this file: HPScanExt.msi
Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
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HP Recommended

unfortunately this did not work.  program does not fully load

HP Recommended

Error message or screenshot?


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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