cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
g8idea
New member
2 3 0 0
Message 1 of 4
161
Flag Post

scanner does not connect since Flash Player is no longer available

HP Recommended
laserjet 400 color 475mfp
Microsoft Windows 10 (64-bit)

printer is connected on wifi; scanner will not connect since adobe discontinued flash

3 REPLIES 3
Andr-1611
Level 15
Level 15
612 607 57 307
Message 2 of 4
Flag Post
HP Recommended

Hello @g8idea,
Welcome to the HP Support Community!

 

Try this Solution:

Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
Download this file: HPScanExt.msi
Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!


    
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
0 Kudos
g8idea
Author
New member
2 3 0 0
Message 3 of 4
Flag Post
HP Recommended

unfortunately this did not work.  program does not fully load

0 Kudos
Andr-1611
Level 15
Level 15
612 607 57 307
Message 4 of 4
Flag Post
HP Recommended

Error message or screenshot?


    
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation