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‎06-11-2026 09:16 PM

HP Recommended

hp office jet 4650 it says i have a problem with scanning the hp doc cannot resolve the issue i uninstalled the 

app but i cannot find my printer model number i need to know what to do to resolve this issue it did tell me to uninstall the app and download it again and i cannot find the down load please advise 

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1 REPLY 1

‎06-12-2026 02:12 AM

HP Recommended

Hi @jim34668 

Please install the next driver for your printer:

 >> https://ftp.hp.com/pub/softlib/software13/COL61230/mp-147816-1/Full_Webpack-40.15.1231_1-OJ4650_Full...

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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