scanner not working on hp envy 6132e

[willythecat1]

The scanner has never worked properly since purchase.

Downloaded the drivers yet again, but it never completes properly.

Just keeps saying that no scanner is detected, whatever that means.

The only thing it can do is to print and copy.

Any ideas?

[Dragon-Fur]

@willythecat1 

Welcome to the HP Community --

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@willythecat1 wrote:

The scanner has never worked properly since purchase.

Downloaded the drivers yet again, but it never completes properly.

Just keeps saying that no scanner is detected, whatever that means.

The only thing it can do is to print and copy.

Any ideas?

---

Your post did not capture your Operating System/version.

-- A few Ideas --

The  "cross device" application, that is, an application supported on more than one platform (for example, Windows, iOS, MacOS), is the HP App. 

The HP App is available for supported Operating Systems at the App Store for the platform. 

For example, HP - Free download and install on Windows | Microsoft Store

-- Important –

All HP applications should be sourced only from HP.

What?  Fakes have been discovered on at least one App Store –

For example,

Check that the application you are installing is sourced from “HP Inc.”

-- What else? --

If the drivers you have tried to install are specific to Windows, for example, there are more than a single driver package and more than one method to use the Scan hardware on your printer.  Yes, HP App is one of these methods / applications that includes Scan as a feature.

Scan uses the same hardware as does the Copy feature -- both features are dependent on the printer before they are available to a scan application or software installed on your device (computer, tablet, phone).  That the printer is able to copy, in other words, is a good sign that the scan hardware also works.  That is not a "end-all" comment, just an observation that, in general, that Copy and Scan are mechanically similar.

-- Important --

Applications, including HP App, should be installed and used on a device that is on the same network as the printer.  While is it not mandatory, using an assigned (manual, static) IP address for your printer can improve stability. 

-----------------

Next,

Neither the older HP Smart application nor its replacement app, HP, are suitable for a USB-only setup. 

If all else fails - has failed -- the HP App will tolerate a Wi-Fi Direct Connection.

Wi-Fi Direct uses the wireless radio in your printer to connect directly to the Wireless on your device (computer, tablet, phone).  While Wi-Fi Direct is useless for connecting the printer to the Internet (and, for example, Instant Ink or Cloud services), when it can be used, the limited connection does eliminate the chance that the issue is related to problems with a router that is weak, poorly located (perhaps too far away or even much too close), outdated, or incompletely configured.

Wi-Fi Direct -- References

  HP printer setup (Wi-Fi Direct)

and

 User Guide – HP Envy 6100e Series – HP Envy 6500e Series

Next,

If you are stuck with a USB-only connection, and if available for your Operating System, consider installing the full driver printer software.

The full driver is also compatible with a properly configured full network or Wi-Fi direct.

Example: 

Software and Drivers for HP Envy 6132e All-in-One Printer  

Set the Operating System to Windows / Windows 11

Full Driver

 HP Envy 6100 Series EasyStart Printer Setup Software - Offline Use Only  

Next,

The following information includes how-to and "what to do if" information for the HP App.

Scan missing?

All else installed, working? 

Scroll down to section -- Missing Features or Scan – Fixes --

Start...

====  ====  ====  ====  ====  ====

HP App >>> Download / Install - How-to, FAQ, Troubleshooting

HP -- the company -- has named the new application for your HP computer and HP Printer → HP

<< Important -- 2026 >>

• HP has replaced the HP Smart application with the HP App on all supported platforms.
• The HP App is available at the App Store for your supported device (computer, tablet, phone).
• HP appears to be an indirect replacement for the HP Support Assistant application.
• HP is a sort of app-wrapper and includes both your HP computer and any HP Printers that have been detected or added to the HP App.
• HP Smart -- the application for used for scan, print, shortcuts, and mobile fax, is now parked inside of the HP App Printer section.

<< ------------------ >>

It makes more sense when you see it.

Scroll down in this message to section -- Watch – HP App – Introduction --

HP App for Windows is available at the Microsoft Store

-- Important –

All HP applications should be sourced from HP (the company).

What?  Fakes have been discovered on at least one App Store –

Check that the application you are installing is sourced from “HP Inc.”

------------------------

Start

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

-- Reminders -- Initial Connection --

• Your device (computer, tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON
• In Windows, switch ON Network Discovery and File Sharing in your private profile
• If using, switch OFF your VPN

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

  Set up an HP printer over a wireless network with the HP app | HP Support

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

-- Missing Features or Scan – Fixes --

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

-- Example -- HP App - Windows - Menus and Options --

HP_App_Win_Menu_Options_8

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Envy 6132e All-in-One Printer

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