-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- scanning from printer to computer

Create an account on the HP Community to personalize your profile and ask a question
02-26-2025 05:12 PM
First, please read our public service announcement -
Welcome to the HP English Community --
-------------------------------------------
<< Warning - Read >>
Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.
HP Support does not use Community "Tags"
HP Support does not free post support phone numbers on nor does HP Support free post Chat links.
Your computer is not full of bugs.
Do not trust "support numbers" that show up in Tags.
Do not wander around on the Internet looking for HP help.
There be vermin afoot.
HP Community cannot make use of Private Information -
Thieves love to grab up private bits that are posted for all to see
-------------------------------------------
The following is relevant to supported versions of Windows
As with printers of the past, Scan to Computer -- Scanning from Printer to Computer -- requires that you install the full driver printer software on the computer.
Unlike printers you might have had previously, the new full driver printer software no longer supports the HP Printer Assistant shortcut on the Desktop.
What?
When the full driver software is installed,
The "Manage Scan to Computer" feature is now available in the "HP Scan Assistant" shortcut on the Desktop.
Details follow...
Ignore what you do not want, do not need, or dislike for any reason.
Details / Examples
====================================
Printer Software
If you have not yet done so, install the Full Feature Software / full driver printer software.
HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.
NOTES:
HP Scan is not installed if the printer does not support Scan.
The Printer Assistant is not installed if the type of full driver software does not support it. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.
No Sign-in required to use full driver printer software.
Reinstalling?
- Uninstall existing full driver printer software from Programs and Features.
- If your printer includes a separate "help" in Programs and Features, uninstall that, too.
- Restart the computer and log in.
- If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.
>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<
HP OfficeJet Pro 9130 series EasyStart Printer Setup Software - Offline Use Only
In general, the web pack should load -
Download package > Save > Right-Click on the installation Package > Run as Administrator
If / When asked, opt for the Full Driver / Full Software to be installed.
Using USB? (Re)Connect when instructed to do so.
After the software is installed, Restart the computer and sign in.
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
The installation of the full driver generally adds at least one or more shortcuts to the Desktop.
Note: Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.
- Printer Assistant – Where still supported as part of the full driver printer software
- HP Scan – Shortcut on Desktop named for the printer model
OR
- HP Scan Assistant – For those printers that no longer provide the Printer Assistant
- HP Scan - Shortcut named for itself
AND / OR
- When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable
Or
HP Scan Assistant shortcut > Manage Scan to Computer > Enable
Example - Desktop Shortcuts
Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9
Example - Programs and Features - Installed Printer Software
Programs_and_Features_Printer_Desktop_Icons_20
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9135e All-in-One Printer
==========================================================
Important
Never post private information in the HP Community!
Thieves are waiting - do not just hand out your privacy to their keeping.
HP Support does not free-post phone numbers for HP Support on the Internet.
Your computer is not full of bugs and you do not need to pay a fee for driver support.
Pay attention to where you are going.
Do not wander around on the Internet looking for help –
When looking for help, start only at legitimate web sites for your product.
One dot, one letter, a single space out of place can land you on the dark side.
- HP Support HP World-Wide Support
- HP products, start here in the HP Community or at the HP Website
- Microsoft / Windows - start at Microsoft Web Site
- Printer Software - 123.hp.com - Printer setup from the HP® Official site
- Help with Instant Ink - HP Instant Ink Support - Website
- Combined Printer, Support, and Ink Subscription Service - HP All-In Plan - Printer / Ink / Support
- Out-of-Warranty > Paid Subscription or One Time Help: - HP SmartFriend Services | HP® Official Site
- Open the SmartFriend Data Sheet - Contact Information
- Scroll down to section “Service by Region” and check the contact options in your region / location.
=== --- === --- === --- === --- ===
Do not be a victim.
Stay vigilant.
=== --- === --- === --- === --- ===
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"