• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-17-2023 07:13 AM

HP Recommended
Product: HP OfficeJet 5230 All-in-One Printer

Printer wont scan the printed alignment printed sheet asks me to download scanning software to computer

Category:
1 REPLY 1

‎11-17-2023 07:54 AM - edited ‎11-17-2023 07:57 AM

HP Recommended

        Hello dashmem,

 

Open the HP Printer Assistant. Windows 10-11: On the Start menu, click All Apps, click HP, and then select the printer name. ...

Click the Scan section.

Select Manage Scan to Computer.

Click Activate.

 

                               

·       Click on yes button to say thanks

·       Click on the button Accepted Solution if the question is answered

·       Please contact me to inform me of the resullt

 

 

             Best regards,

                              

                               

                                  

Bernard42.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.