Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-31-2016 12:42 PM - edited ‎05-31-2016 01:38 PM

HP Recommended
Product: LaserjetM1212 nf MFP
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

How do I restore Laserjet M1212nf MFP ability to scan to pdf format?

Used to be able to (that's why I bought it) but that option/function was lost along the way.

 

Kind regards,

 

Dan

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2016 12:15 AM

HP Recommended

Hi,

 

Thanks for the feedback.

 

Can you try this alternative software :

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11

‎05-31-2016 08:08 PM

HP Recommended

Hi,

Thanks for using the HP forum.  We'd like to suggest that you uninstall and reinstall your printer software.


Please Uninstall and Reinstall the FULL feature software following these steps:

1. Download and save the FULL feature software (do not install it online)

 

http://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m1212nf-multifunction-printer-series...


2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software

 

After reinstalling, that should fix your Scan to PDF issue.


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-01-2016 03:15 PM

HP Recommended

Thanks Professor,

Followed the recommended process to no avail; still don't have pdf capability.

Previously had tried reloaded driver from disk which didn't give me pdf capability either.

Puzzled...

ANy other ideas?

Was this reply helpful? Yes No

‎06-02-2016 12:15 AM

HP Recommended

Hi,

 

Thanks for the feedback.

 

Can you try this alternative software :

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-03-2016 11:22 AM

HP Recommended
Thanks, it is now working. Happy meter went up 10 notches.
Was this reply helpful? Yes No

‎06-03-2016 11:30 AM

HP Recommended

I am having the same issue.  This started after upgrading to Windows 10.  I tried the above fix but got an error saying "This HP Imaging Device was not found". 

Was this reply helpful? Yes No

‎06-03-2016 07:23 PM

HP Recommended

Hi @Dan5462


Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-03-2016 07:24 PM

HP Recommended

Hi @MelWolf

 

Thanks for using the HP Forum.

 

For a start, could you uninstall and reinstall your FULL feature software?

 

Which printer model are you using?

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎11-16-2017 04:22 PM

HP Recommended

I have an M476 which used to scan .pdf's but has lost the ability.  I followed all the instructions in this thread, uninstalled, reinstalled, installed the print extension, and rebooted with no success at regaining .pdf scanning ability.  Kindly suggest a fix.  Thanks

Was this reply helpful? Yes No

‎11-16-2017 04:42 PM

HP Recommended

Oh, just realized I was using Windows fax/scan instead of HP scan.  No trouble, no worries, it works.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.