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‎09-15-2026 01:54 PM - edited ‎09-15-2026 01:55 PM

HP Recommended

bought a used hp officepro 9720e however after factory reset it will not go past the preparing stage - the printer stays in preparing mode for hours with no moving forward. I have tried to hard reset multiple times with no luck, reinserting paper and ink cartridges also multiple times, but after 'checking printer' and a couple sounds from the printer it stops and gets stuck in preparing mode. im at a loss this is my third day trying to set this up and no matter how many times i do a hard reset still nothing.  

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