serial number not recognized!

[ATR82]

I set up the printer and it was working fine except for the scan option.  now, hp smart printing option only prints PDF.  I tried opening word and then the doc but it will not print!  is it safe to let a HP tech access my comp[uter?

[Nal_NR]

Hi @ATR82,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like you're experiencing issues with your HP ENVY Inspire 7255e All-in-One Printer where the HP Smart app only allows you to print PDFs, and you're unable to print Word documents. Here are some steps you can take to troubleshoot and resolve these issues:

Step 1: Check Printer Status

1. Ensure the Printer is On: Make sure your printer is powered on and connected to the same network as your computer.
2. Check for Errors: Look at the printer's control panel for any error messages or indicators.

Step 2: Update or Reinstall the HP Smart App

1. Update HP Smart: Make sure you have the latest version of the HP Smart app installed.
   • Open the app and check for updates.
2. Reinstall HP Smart: If updating doesn't help, try uninstalling and then reinstalling the HP Smart app.

Step 3: Set the Printer as the Default Printer

1. Windows:
   • Go to Settings > Devices > Printers & scanners.
   • Select your HP ENVY Inspire 7255e and click on Manage.
   • Click on Set as default.

Step 4: Troubleshoot Word Document Printing

1. Check Printer Selection:
   • When printing a Word document, make sure the correct printer is selected in the print dialog box.
2. Update Printer Drivers:
   • Go to the HP Support website and download the latest drivers for your printer model.
   • Install the drivers and restart your computer.

Step 5: Check Document and Application

1. Test with Different Documents:
   • Try printing different Word documents to see if the issue persists with all documents or just one.
2. Print from Other Applications:
   • Try printing from other applications (e.g., Notepad, Excel) to see if the problem is specific to Word.

Kindly find the next steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @ATR82,

Please find the next steps below. 

Step 6: Use the HP Print and Scan Doctor

1. Download and Run HP Print and Scan Doctor:
   • Download the HP Print and Scan Doctor tool from the HP Support website.
   • Run the tool to automatically diagnose and fix printing and scanning problems.

Step 7: Check Print Spooler Service

1. Restart Print Spooler Service:
   • Press Win + R, type services.msc, and press Enter.
   • Find the Print Spooler service, right-click on it, and select Restart.

Step 8: Reinstall Printer Drivers

1. Remove Printer:
   • Go to Settings > Devices > Printers & scanners.
   • Select your HP ENVY Inspire 7255e and click Remove device.
2. Reinstall Printer:
   • Go to the HP Support website and download the latest drivers and software for your printer.
   • Follow the instructions to reinstall the printer.

Step 9: Check for Windows Updates

1. Update Windows:
   • Ensure your Windows operating system is up to date. Go to Settings > Update & Security > Windows Update and check for updates.

Additional Considerations

• Firewall/Antivirus: Sometimes, firewall or antivirus software can block printing tasks. Temporarily disable them to check if they are causing the issue.
• Different Computer: If possible, try printing from a different computer to determine if the issue is specific to your computer.

By following these steps, you should be able to resolve the issue with your HP ENVY Inspire 7255e All-in-One Printer and get it to print Word documents as well as PDFs. If the problem persists, contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.