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‎09-25-2021 10:11 AM

HP Recommended
Product: deskjet 500C
Operating System: Microsoft Windows 10 (32-bit)

After changing OS from win 7 to win 10 my printer  stopped working today. Yesterday it worked normally with win 7. I could'n find any printer driver to solve it. Printer is serial type, not USB. Printer was connected to pc during the OS change.

 

What should I do?

Category:
2 REPLIES 2

‎09-25-2021 10:17 AM

HP Recommended

Make sure that your serial ports are configured and working as a first step. A printer that old, likely you are venturing into the realm of something that has not been done that many times. Maybe someone else here will have attempted this type of connection and can provide direct feedback.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-26-2021 01:40 AM

HP Recommended

Serial port works because I tried with drivers for Deskjet 450. The printed paper doesn't include any readable text. Win 10 has a list of HP models for adding printer including for ex. Deskjet 450, Deskjet 500, Deskjet 500C, Deskjet 600, but only for Deskjet 450 the program found driver. Answer with Deskjet 500 was after 1-2 minute trying: Driver was not installed.

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