set up incomplete

[Luna0715]

it wont let me complete my set up of of my new printer. also it wont let me set it on my mobile phone.

thanks

beckey isabella

[Hawks_Eye]

Hi @Luna0715 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the concern with your new HP Smart Tank 7602r not completing setup and also not being detected or configured from your mobile phone. Thank you for sharing the details.

To help us identify where the setup process is stopping, could you please share a few details:

Does the printer complete the initial hardware setup successfully?

• Ink bottles filled
• Printheads installed
• No errors displayed on the printer screen

At what exact step does the setup fail?

• During printer initialization
• While connecting to Wi-Fi
• While adding the printer in the HP App
• During account sign-in
• During firmware setup

What is the exact error message or code, if any?

What mobile device are you using?

• iPhone/iPad
• Android phone/tablet

Is the mobile device connected to the same Wi-Fi network that you want the printer to use?

Does the printer show a wireless icon as connected, blinking, or disconnected on the control panel?

If possible, please share a photo of:

• The printer display screen
• Any error message shown in the HP App

Once these details are available, we can provide the most appropriate troubleshooting steps for the specific setup stage that is preventing completion.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.