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‎07-22-2023 09:07 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281cdw
Operating System: Microsoft Windows 11

Using HP software, the wired printer was found but the installation failed.  repeatedly.

 

Category:
1 REPLY 1

‎07-22-2023 10:57 AM

HP Recommended

@Gary2272 

Here's what you need to do:

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
  3. Restart the PC
  4. Close all programs
  5. download only this complete package: HP Color LaserJet Pro MFP M281fdw/M281cdw Printer Full Software Solution 
  6. Close all programs
  7. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-44.11.2787-LJM278-M281_UWWL_4_1_Full_Webpack.exe (212.2 MB)
    Reminder: Do not connect the printer until the software asks for it!
  8. The installation was completed successfully, now you must ...
  9. Restart the System again
  10. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
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