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- Printer Setup, Software & Drivers
- setting up hp4155e printer

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04-23-2024
10:25 AM
- last edited on
04-23-2024
11:43 AM
by
MayS
tossed my hp4122e and replaced with hp4155e. Haven't completed set up and I think part of my problem is that the old printer is still in the system. Anyone know how to delete this printer?
Thanks
04-23-2024 12:11 PM
Welcome to the HP Community --
Could be almost anything - usually it's a connection issue but could just as easily be something stuck in one or more places.
First - Connection
Next - Where things might be Stuck / Hanging about
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Connection troubles?
Wireless Troubleshooting
Troubleshoot a Wi-Fi connection to an HP printer
HP Printers - Using a Wireless Network Test Report
HP DeskJet Plus 4152 | 4155 printer Unbox Setup Connect to 5Ghz Load paper Print/Scan alignment page
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Dual Band Network - Considerations
Reminders
Do not ignore your router --
A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.
If the printer supports it, connecting using Ethernet is generally a better choice.
Wireless
Some printers, particularly older models, only support Wireless at 2.4GHz
Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time
Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.
If you are running a Dual Band Network,
Check that the router is set up to broadcast all frequencies it supports.
Next,
If your router supports it,
On your router:
Create a separate SSID named network for each frequency supported by the router
What? Create one SSID named network for 5GHz and one SSID named network for 2.4GHz
and
Connect the printer to the SSID named network on the frequency / band you want it to use.
In general,
- 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
- 5GHz is faster
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Example – EWS – IPv4
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section Open the EWS over a local network orientation
Ethernet
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Network > Wired (802.3) > IPv4 Configuration
Wireless
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Network > Wireless (802.11) > IPv4 Configuration
As Available:
Tab Network > Wireless (802.11) > Advanced
Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password
Select and connect to the correct SSID / network name for the bandwidth you are using.
Note: It is not mandatory that you use a manual / static IP address. Doing so can improve stability.
Example “Alternate” EWS format (new printers)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Network > Primary Ethernet > Check / Adjust Status and other tabs...
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Where things might be Stuck / Hanging about
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Windows
"In the system" might mean a couple of things, including that the full driver printer software is still installed in a Windows computer /. system.
Usually it's enough to uninstall the printer software from Programs and Features and restart the computer.
In some circumstances, bits of left over software can get "stuck" -- the symptoms vary from "not important", that is, not keeping other software from being installed / used, to strange listings or errors.
Programs_and_Features_Printer_Desktop_Icons_12
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HP Smart - HP Connected
The old printer, if it was not removed properly from HP Smart / HP Connected, might still be listed (not connected, but still listed and hanging about).
“HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere
Management / Options
HP Smart / HP Connected – Sign in / Create Account
Note: Website might take 1-10 seconds to open
Click Flag to switch to your region
HP_Smart_Connected_HP+_Printer_Options_1
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Printer Router Entries
The old printer, if it was not removed from the router (for example, having had a static / manual IP address assigned in the router) might still be listed in the router's Wireless setup. Some routers also store MAC address / IP address pairs -- this can interrupt trying to reuse the same IP with a different printer. Short version: check router and remove all instances of the old printer.
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HP Smart - Application
The old printer, if it was not removed from the HP Smart application, might still be listed - Generally the fix in this case is to use "Hide Printer" to remove the printer from the app.
HP_Smart_Win_HP+_Print_Anywhere_2
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HP Account
Once registered, HP Devices populate your "My Devices" list in your HP Account.
At your discretion, devices in "My Devices" can stay forever or be removed.
Side Bar
The very latest version of the HP Support Assistant may have switched to the "My Devices" list as a reference.
This means that even after the device is no longer connected to your network, the HPSA will list it.
HP Account - Management / Device Lists / Warranty and Product Information
HP Account - Login / Dashboard
Scroll to the bottom of the web page to change the region.
HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device
HP_Account_Dashboard_7
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Technology Tips Video Gallery from our HP Expert greenturtle
Technology Tips YouTube Video Help for Printers
and
Technology Tips Deskjet Plus 4155
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP DeskJet 4155e All-in-One Printer
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