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HP DeskJet 4152e All-in-One Printer

tossed my hp4122e and replaced with hp4155e.  Haven't completed set up and I think part of my problem is that the old printer is still in the system.  Anyone know how to delete this printer?

Thanks

1 REPLY 1
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@Syoung3 

 

Welcome to the HP Community --

 

Could be almost anything - usually it's a connection issue but could just as easily be something stuck in one or more places.

 

First - Connection

Next - Where things might be Stuck / Hanging about

 

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Connection troubles?

 

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 

 HP Printers - Using a Wireless Network Test Report

 

 HP DeskJet Plus 4152 | 4155 printer Unbox Setup Connect to 5Ghz Load paper Print/Scan alignment page

 

 

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Dual Band Network - Considerations

 

Reminders 

 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

 

If the printer supports it, connecting using Ethernet is generally a better choice.

 

Wireless

 

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

 

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

 

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

 

In general,

  • 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
  • 5GHz is faster

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Example – EWS – IPv4

 

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

 

 

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

 

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

 

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

 

Example “Alternate” EWS format (new printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

 

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Where things might be Stuck / Hanging about

 

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Windows

 

"In the system" might mean a couple of things, including that the full driver printer software is still installed in a Windows computer /. system.

 

Usually it's enough to uninstall the printer software from Programs and Features and restart the computer.

 

In some circumstances, bits of left over software can get "stuck" -- the symptoms vary from "not important", that is, not keeping other software from being installed / used, to strange listings or errors.

 

Programs_and_Features_Printer_Desktop_Icons_12Programs_and_Features_Printer_Desktop_Icons_12

 

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HP Smart - HP Connected

 

The old printer, if it was not removed properly from HP Smart / HP Connected, might still be listed (not connected, but still listed and hanging about).

 

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

 

HP Smart / HP Connected – Sign in / Create Account

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

 

HP_Smart_Connected_HP+_Printer_Options_1HP_Smart_Connected_HP+_Printer_Options_1

 

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Printer Router Entries

 

The old printer, if it was not removed from the router (for example, having had a static / manual IP address assigned in the router) might still be listed in the router's Wireless setup.  Some routers also store MAC address / IP address pairs -- this can interrupt trying to reuse the same IP with a different printer.  Short version:  check router and remove all instances of the old printer.

 

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HP Smart - Application

 

The old printer, if it was not removed from the HP Smart application, might still be listed - Generally the fix in this case is to use "Hide Printer" to remove the printer from the app.

 

HP_Smart_Win_HP+_Print_Anywhere_2HP_Smart_Win_HP+_Print_Anywhere_2

 

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HP Account

 

Once registered, HP Devices populate your "My Devices" list in your HP Account.

At your discretion, devices in "My Devices" can stay forever or be removed.

 

Side Bar

The very latest version of the HP Support Assistant may have switched to the "My Devices" list as a reference.

This means that even after the device is no longer connected to your network, the HPSA will list it.

 

HP Account - Management / Device Lists / Warranty and Product Information

 

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

 

HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

 

HP_Account_Dashboard_7HP_Account_Dashboard_7

 

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Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Deskjet Plus 4155

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 4155e All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.