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‎12-06-2023 02:16 PM

HP Recommended

setting up a new 9015e printer and it keeps saying about the blue and red cartridges to use new cartridges and I am using the new ones that came with the printer 

Category:
1 REPLY 1

‎12-09-2023 10:11 AM

HP Recommended

Hi @RogerOakCliff,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

I understand that you are facing issues with the printer setup.

 

However, To be able to answer you effectively, could you confirm that you are referring to the carriage jam?

 

If yes, perform the steps from this document. 

 

For printer setup click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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