• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-08-2023 03:57 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

just bought a new HP deskjet pro 9010. I have a Macbook Air with OS 14 Sanoma.  I can't download the driver. When try and downlod the smart ap it defaults to our old HP 7800 priinter. I have spent 2 hours trying to connect the printer to the computer with no luck.  Manual says go to HP123.com and this just sends me back to the smart app for the 7800. There is no smart app for the 9010.  This site doesn't even list the printer we bought. Just a 9015e

Category:
1 person had the same question
2 REPLIES 2

‎10-09-2023 04:54 AM

HP Recommended

Hi @icuira 

 

1. Please download and install  HP Printer drivers for MacOS from the next link:

 

2. And go to System Preferences > Printers then Add the printer.

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No

‎10-09-2023 08:03 AM

HP Recommended

I did all of those things and it turned out HP has not developed the driver for OS Sonoma yet. I used my wife's Macbook Air still running OS 12.7 and it worked with her driver. Once installed I could print connecting to her driver. 4 frustrating hours later. HP should sell new products with a caveat that this may require and driver no yet available. Or maybe Best Buy should. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.