setting up new printer28002e. states printer cannot print except printer report.

[scottishbob1]

hp deskjet 2800e will not print get printed  you will not be able to print except printer reports.Hp scan doctor says no issue and prints off test page.

[Sneha_01]

Hi @scottishbob1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP DeskJet 2800e printer states that it cannot print except for printer reports, there are a few potential causes and solutions to address the issue. Here are some troubleshooting steps to help resolve this:

1. Check HP+ and Instant Ink Enrollment

The HP DeskJet 2800e series is often associated with HP+ and Instant Ink programs. Ensure that your printer is properly set up and enrolled if required.

• HP+ Enrollment: Ensure that your printer is enrolled in the HP+ program if applicable. You might need to complete the setup process, which often includes creating an HP account and activating the service.
• Instant Ink Enrollment: If you are using Instant Ink, make sure that your subscription is active and that your printer is correctly registered. Sometimes, printers with Instant Ink subscriptions require the ink cartridges provided by the subscription.

2. Check Ink Cartridges

• Genuine HP Cartridges: Make sure you are using genuine HP cartridges compatible with your printer.
• Proper Installation: Open the printer and check that the ink cartridges are properly installed and seated correctly.
• Replace Cartridges: If the ink cartridges are low or empty, replace them with new ones.

3. Printer Settings and Configuration

• Default Printer: Ensure that your HP DeskJet 2800e is set as the default printer on your computer.
• Print Queue: Check the print queue for any stalled or pending print jobs. Clear the print queue if necessary.
• Printer Status: Make sure the printer is online and not set to offline mode.

4. Restart and Reset Printer

• Restart Printer: Turn off the printer, wait for about 60 seconds, and then turn it back on.
• Reset Printer: Perform a reset to clear any temporary issues.
  • Disconnect the power cable while the printer is turned on.Wait for about 60 seconds.Reconnect the power cable and turn on the printer.

5. Update Printer Firmware and Software

• Update Firmware: Go to the HP Support website and check for any available firmware updates for your printer model. Follow the instructions to update the firmware.
• Update Software: Make sure the HP Smart app or any printer management software you are using is up to date.

6. Reinstall Printer Driver:

• On Windows: Go to Control Panel > Devices and Printers, right-click on your printer, and select Remove Device.
• On macOS: Go to System Preferences > Printers & Scanners, select your printer, and click the minus (-) button to remove it.
• Reinstall Printer Driver: Download the latest driver from the HP Support website and reinstall it.

7. Check HP Smart App Settings:

• HP Smart App: Open the HP Smart app and check the printer status. Make sure it is not in an error state.Print Settings: Verify the print settings and make sure the correct printer is selected.

8. Perform a Factory Reset

• Factory Reset:
  • Turn off the printer.Disconnect the power cable and wait for about 60 seconds.
  • Reconnect the power cable and turn on the printer.
  • Follow the instructions in the printer manual to perform a factory reset. This often involves pressing and holding specific buttons on the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support