setup incomplete

[Tugwaterland]

I did a factory reset on my printer, but now the printer wont print anymore. the message that appears on the screen of the printer says setup incomplete, and in the HP Smart app Printerinstallatie onvolledig. what can i do to make it work again

[Kuroi_Kenshi]

Hi @Tugwaterland,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

You mentioned that after performing a factory reset on your HP OfficeJet Pro 9120e All-in-One printer, it now won’t print and shows the message: “Setup incomplete” on the printer screen, and “Printerinstallatie onvolledig” in the HP Smart app.

Reconnect the Printer to Your Network

Make sure the printer is powered on and connected to the same Wi-Fi network as your computer or mobile device.

If using Ethernet, ensure the cable is securely connected.

Complete Setup via HP Smart App

Open the HP Smart app on your device.

Select Add Printer or Set up this printer.

Follow all on-screen instructions to complete the setup, including signing in with your HP account if required.

Update Printer Firmware

During setup, check if there is a firmware update and install it. This can resolve post-reset issues.

Reinstall Printer Drivers (If Needed)

On your computer, go to Settings → Devices → Printers & Scanners, remove the printer, and then add it again.

Download the latest drivers from the HP Support website for your OfficeJet Pro 9120e.

Perform a Printer Restart

After completing the setup, restart the printer and try printing a test page to confirm functionality.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Tugwaterland]

Unfortunately none off the below metioned doesnt work.

i have reconnected the printer multiple times, no changes there.

Complete setup via HP Smart app. i cant complete anything, when i add the printer is just goes back to the main menu. 

Update printer Firmware: it updated until last version

reinstall printer also tried this multiple times nothing helped.

Looking forward to you response

[Kuroi_Kenshi]

Hi @Tugwaterland,

Thank you for the update and for confirming the steps you’ve already tried. Since reconnecting, reinstalling, and updating the firmware didn’t resolve the “Setup incomplete” message on your HP OfficeJet Pro 9120e, it looks like the printer setup process is stuck and not finalizing properly.

Here are the next steps I recommend:

Check HP Account Sign-in

The 9120e belongs to the HP+ line of printers, which requires an active HP account and internet connection for the initial setup.

Please make sure you are signed into the HP Smart app with the same HP account you used during the first setup.

Remove Previous Setup Records

Open the HP Smart app, remove the printer from the app.

Close the app, restart your phone/computer, and then add the printer again from scratch.

Reset Network Settings on Printer

On the printer’s control panel, go to Settings > Network > Restore Network Settings.

Reconnect the printer to your Wi-Fi, then retry the setup through HP Smart.

Try Setup on a Different Device

If possible, try completing the setup on another device (for example, a different phone, tablet, or PC with HP Smart installed). This can sometimes push the setup through when one device is getting stuck.

Advanced Option – Embedded Web Server (EWS)

Once the printer is connected to Wi-Fi, type its IP address (found on the printer’s network report) into a web browser.

From the EWS page, check if there are pending setup requirements or error messages blocking initialization.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,