setup install failed and error code 2753

[sky88]

(1) I tried many times to setup OfficeJet Pro 8720 at 123.hp.com/setup or using the CD come with the machine on my HP ENVY desktop OS Windows 10, but all failed and got this message: "Install Failed--The software required for your device could not be installed."

(2) I also tried many times with "Troubleshooter HP Installation Failure--MSI" and got this error message: "Installation Error--The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code 2753."

Is there any way to solve the problem?

[ferRX]

Hi @sky88,

Try the following steps:

1. Download and run the uninstaller tool from the following link:

http://ftp.hp.com/pub/softlib/software12/COL32075/mp-110098-1/OJ_AIO_L7X00_140_408_Scrubber.exe

2. Run 4 times that file

3.  Restart the computer. 

4.  Search in the path  c:\windows \ system32 the next files:

• HPZipm12.dll
• HPZinw12.dll

...and delete those files.

5.  Restart again the computer.

6.   Install the Officejet Pro 8720 software:

http://ftp.hp.com/pub/softlib/software13/printers/OJ8720/OJ8720_Full_WebPack_1881.exe

Let me know the good news 😄

* Click on KUDOS star to say thanks       

* Click on the button Accepted Solution if the question is answered.

Regards,

FerRX.

[sky88]

Hi ferRX,

Thanks for your help. But I could not see any of these 2 files in the path  c:\windows \ system32.

• HPZipm12.dll
• HPZinw12.dll

What should I do now?

[Jmajacobs]

---

@ferRX wrote:

Hi @@sky88,

Try the following steps:

1. Download and run the uninstaller tool from the following link:

http://ftp.hp.com/pub/softlib/software12/COL32075/mp-110098-1/OJ_AIO_L7X00_140_408_Scrubber.exe

2. Run 4 times that file

3.  Restart the computer. 

4.  Search in the path  c:\windows \ system32 the next files:

• HPZipm12.dll
• HPZinw12.dll

...and delete those files.

5.  Restart again the computer.

6.   Install the Officejet Pro 8720 software:

http://ftp.hp.com/pub/softlib/software13/printers/OJ8720/OJ8720_Full_WebPack_1881.exe

Let me know the good news 😄

* Click on KUDOS star to say thanks       

* Click on the button Accepted Solution if the question is answered.

Regards,

FerRX.

I have the same issue with an HP 8710. When you say to run the program 4 times, what part of the program do you run? I see 5 batch files in the unpacked list. Do you run the lead one? Do you run each of them in order? I have tried several patterns and removed the .dll's mentioned (needed Unlocker to delete them) but I am still having the error. Thanks for any additional information about running the scrubber.

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[ccpyue]

I have same problem with my HP Officejet 4650. I have tried many different ways from HP support, from other internet tips and methods, no luck. The installation just run half way and stopped, and said it failed, and error 2753. No solution from HP.

My printer was working fine yesterday, can print color, can scan doc. But today, once I start it, it cannot scan any more. I tried to print, it can only print black & white. Despriated!