setup on HP Office Jet 9135e stuck on preparing

[kgrater67]

I had setup this printer before but am starting from a factory reset.  The printer cartridges and the paper were already in the printer and I wonder if that is what threw off the setup process.

[Kuroi_Kenshi]

Hi @kgrater67,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Setup Conditions:

• Ensure that the paper is correctly loaded in the input tray.
• Verify that the ink cartridges are properly installed and seated in their slots.

Restart Printer:

• Turn off the printer.
• Unplug the power cord from the printer.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on. This may clear any glitches that are causing the setup process to freeze.

Reinstall Ink Cartridges:

• Open the ink cartridge access door.
• Remove the ink cartridges from their slots.
• Reinstall the ink cartridges, ensuring they are securely seated.
• Close the ink cartridge access door and see if the setup process resumes.

Check for Obstructions:

• Inspect the inside of the printer for any obstructions or packing materials that may have been left behind from the factory reset process.
• Remove any visible obstructions.

Perform Factory Reset Again:

• If possible, perform another factory reset.
• Follow the specific instructions for your printer model to initiate the factory reset process.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Use HP Smart App for Setup:

• Sometimes using the HP Smart app on your mobile device or computer can help complete the setup process more smoothly.
• Download the HP Smart app, connect it to your printer, and follow the on-screen instructions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[kgrater67]

I worked with a HP support agent for over an hour and finally got my new printer setup using a USB connection.

[Kuroi_Kenshi]

Hi @kgrater67,

Thank you for the update! I'm really glad to hear that the printer setup was finally successful using the USB connection. 😊

If you run into anything else or need help down the line, feel free to reach out, we’re always here to support you!

Take care and have an amazing day ahead! 🚀

Best regards,