setup on HP smart app

[alaynaq]

I cannot finish the setup of my printer on the HPsmart app I have done all trouble shooting nothing is working

[Garp_senchau]

@alaynaq, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are unable to finish the setup of your printer on the HP Smart app despite troubleshooting efforts, here are a few additional steps you can take:

Check Network Connection:

• Ensure the printer, computer, or mobile device is connected to the same Wi-Fi network.
• Move the printer and device closer to the Wi-Fi router to improve signal quality.

Restart Devices:

• Restart both the printer and the computer or mobile device to clear possible error conditions.
• Make sure the printer is turned on and in a ready state. Sometimes the printer status might display as Offline when it is actually ready.

Restore Wi-Fi Setup Mode:

• For printers with a touchscreen control panel: Go to Wireless or Setup menu, select Network Setup or Settings, and then select Restore Network Settings.
• For printers without a touchscreen control panel: Use the control panel buttons to restore Wi-Fi setup mode. Instructions for Restoring Wi-Fi Setup Mode.

Ensure Bluetooth is enabled:

• Enable Bluetooth on your computer or mobile device to allow the HP Smart app to detect the printer during setup.

Factory Reset Printer:

• Restore your printer to factory defaults using the Embedded Web Server (EWS):
  • Open the EWS using the printer IP address.
  • On the EWS home page, click the Settings or System tab.
  • Restore the printer to factory defaults.

Uninstall and Reinstall HP Smart App:

• Remove the HP Smart app and then reinstall it from your app store.

Check Account and App Setup:

• Make sure you are signed into your HP Smart account to use the functionality required during printer setup.
• Setup and Account Registration Errors

Also, refer to these guides:

HP Smart app errors during setup and account registration | HP® Support

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,