• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-24-2025 06:41 AM

HP Recommended
Product: HP LaserJet MFP M438nda

I get a side by side configuration error when scanning from HP 438nda printer to  Windows 11 pro PC 

1 REPLY 1

‎10-20-2025 08:08 AM

HP Recommended

@Micro995, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP LaserJet MFP M438nda printer.

 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

 

When encountering a side-by-side configuration error while scanning from an HP LaserJet MFP M438nda printer to a Windows 11 Pro PC, it usually indicates an issue with the Visual C++ libraries required by HP software. Here’s how you can resolve this issue:

  1. Update Windows: Ensure that your Windows 11 system is fully updated:

    • Go to Settings > Windows Update and install any pending updates.

  2. Repair/Install Visual C++ Libraries:

    • Sometimes, the required Visual C++ Runtime libraries might be missing or corrupted. You can download and install or repair the latest supported versions of Visual C++ Redistributable from the official Microsoft website.

  3. Reinstall HP Software:

    • Uninstall the existing HP scanning software using the Windows Control Panel or Settings.
    • Reboot your PC and then download the latest HP scanning software and drivers for your HP LaserJet MFP M438nda from the HP Support website.
    • Perform a clean installation of the software.

  4. Check for Compatibility Issues:

    • Ensure that you are using the compatible version of the software for Windows 11. 

  5. Check System Files:

    • Run the System File Checker tool: Open Command Prompt as an administrator and type sfc /scannow to check and repair corrupted system files.

I hope this helps!

 

Take care and have an amazing day! 

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Regards,

Meghana

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.