smart tank 7306 crashes when copying

[gatm2]

When trying to make a copy the printer crashes and I have to reset him with taking the power cable out

[Kuroi_Kenshi · Accepted solution]

Hi @gatm2,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your Smart Tank 7306 crashes whenever you try to copy, and you need to unplug the power cable to reset it. Let’s try a few steps to get this sorted:

Power Reset

With the printer on, unplug the power cable from the back and from the wall.

Wait 60 seconds.

Plug it directly into a wall outlet (not a surge protector) and turn it back on.

Update Firmware

Go to HP Support – Software & Drivers.

Enter your printer model.

Download and install the latest firmware update for your Smart Tank 7306.

Test Copy Function

Try copying again (both black & white and color).

If it still crashes, try copying with the lid closed and open (just to check if the scanner light initiates properly).

Isolate the Issue

Check if printing from a computer or phone works fine.

If printing works but copying crashes, the issue is likely with the scanner module or firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[gatm2]

Thanks Kuroi,

at the moment it's working. I suspect that the issues comes back after a while using the printer / scanner from different devices. We'll see.

A former HP employee 🙂

[Kuroi_Kenshi]

Hi,

Thank you so much for the update! 

I’m glad to hear your Smart Tank 7306 is working at the moment. It’s possible the issue may resurface after extended use, so please do keep an eye on it. If it does return, feel free to reach out here anytime, we’ll be happy to assist further.

We really appreciate you sharing your experience, as it helps us and other community members too.

Wishing you smooth printing and copying ahead!

Best regards,

[gatm2]

"If it does return, feel free to reach out here anytime, we’ll be happy to assist further."

Bad news, the issue is back today.

Good news, the recommended procedure works again.

?!? 🙂