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Locked

‎02-22-2021 01:29 PM

HP Recommended
Product: envy photo 7858
Operating System: Microsoft Windows 10 (64-bit)

Software hangs at popup question...

 

 

do you want to help make HP Smart by sharing user data

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2021 02:21 PM

HP Recommended

Nice to see there are others with same problem... Problem appears to be in HP Smart package...No quick workaround..obviously HP's problem... I downloaded standalone HP scan program and it works OK... I have finally gotten through on phone to HP and they acknowledge it is their problem...They promise FIX within hours... Apparently little regard for customers info...

Hope this may save others some time

 

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-22-2021 02:21 PM

HP Recommended

Nice to see there are others with same problem... Problem appears to be in HP Smart package...No quick workaround..obviously HP's problem... I downloaded standalone HP scan program and it works OK... I have finally gotten through on phone to HP and they acknowledge it is their problem...They promise FIX within hours... Apparently little regard for customers info...

Hope this may save others some time

 

 

Was this reply helpful? Yes No

‎02-22-2021 02:55 PM

HP Recommended

Check the Windows Store for an update to the app. Mine is now working again as of 13:55 PST

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