Solved: software installation in HP9020 printer - HP Support Community

howard182 · ‎03-26-2022

Just received my new HP laptop.

I have been trying to install the "Full Feature Software" for the 9020 printer. I can only get so far before I am asked to enter the PIN number. I am advised that this number is on the inside of the printer cartridge cover. In my case this is not so. (The printer is still under warranty).

I called support and they couldn't solve the problem either, mentioning in passing that they have seen several problems withe PIN number on printers. Was expecting a call back - this hasn't happened.

Any ideas would be helpful.

Thanks

Betty0610 · ‎03-30-2022

@howard182

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

I am an HP Employee

View solution in original post

greenturtle · ‎03-26-2022

Hi,

Thanks for using the HP Support Community.

The Pin is on a label the front cover (orange dot).

These resources will show how to setup and use the printer:

https://www.youtube.com/watch?v=uUQs403mCSs

https://www.youtube.com/watch?v=snRmToGtgZo

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

howard182 · ‎03-27-2022

Thanks for your quick reply. I have taken a picture of the 9020 in question.

As you can see the PIN strip is missing.

On my OTHER 9020 the PIN is there. Obviously missed during production. Any further help would be appreciated.

Thanks.

PIN missing

greenturtle · ‎03-27-2022

Hi @howard182

Question: was this printer bought from the store or a hand-me down or 2nd hand?

Anyway, the PIN is stored on the printer as well:

1. From the Control Panel, tap on the "?"

2. Scroll down until "Printer Information" and print that 1 page

3. Printer PIN is under "Connectivity Settings" on the printed page.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

howard182 · ‎03-27-2022

IMany thanks for your response.

There is no ? on either of my 9020 printers.

I then interrogted the printer via HP SMART. There is no PRINTER CONNECTIVITY listed on the PRINTER INFORMATION list,

All of my printers were purchased via the HP store. This printer is still under warranty.

Thanks again for help.

Howard.

greenturtle · ‎03-28-2022

Hi @howard182

Managed to take some photos to go along with the description. Let us know if you still cannot find the PIN:

1. From the Control Panel, tap on the "?"

2. Scroll down until "Printer Information" and print that 1 page

3. Printer PIN is under "Connectivity Settings" on the printed page.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

howard182 · ‎03-29-2022

I;m sorry. I didn't see the ? on the main external panel. I was looking at the LCD screen. Having said that, I have now completed the exercise as you outlined.

Under Connectivity Settings I still cannot see a PIN number. I have attached the printout. URL.s have been redacted.

Thank you so much for spending the time on this.

Regards H

greenturtle · ‎03-29-2022

Hi @howard182

Printer PIN is there :

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

howard182 · ‎03-29-2022

Thanks for the very quick response.

It didn't seem right that 12345678 is the PIN.

However I have tried it and the message is "invalid PIN number"

Should I give up at this point.? Or is there anything else I can try.

greenturtle · ‎03-29-2022

Hi Howard,

Have requested for an agent to help your case.

Do stay tune for his response.

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

software installation in HP9020 printer

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