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‎03-08-2023 04:16 AM - edited ‎03-08-2023 04:21 AM

HP Recommended
Product: HP LaserJet Pro M15a Printer

hello everyone,

 

i want to install a printer that i bought 3 years ago the model is HP LaserJet Pro M14-M17 and i dont have the cd installation. i downloaded the install via hp for windows 8 64 bits but when i download the edge webviewer2 it says it doesnt support it so the installation of the driver doesnt start at all. howw can i get the driver to install it then

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1 REPLY 1

‎03-08-2023 01:29 PM - edited ‎03-08-2023 01:35 PM

HP Recommended

Hello @JOHN301222,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
  3. Restart the PC
  4. Close all programs
  5. download only this complete package: HP LaserJet Pro M15/M16/M17a Printer Full Software Solution 

    Version: 46.4.2644
    Release date: Mar 4, 2022

  6. Close all programs
  7. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the File name: Full_Webpack-46.4.2644-LJM14-M17_U_Full_Webpack.exe
  8. The installation was completed successfully, now you must ...
  9. Restart the System again
  10. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

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