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‎03-08-2022 01:49 PM

HP Recommended
Product: HP OfficeJet Pro 8740 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I originally had a problem with my scan function on my 8740 all-in-one. I got technical assistance over the phone and the tech built a work-a-round that allowed scanning. However, that ultimately did not work and I upgraded my desktop to Windows 10.  Now, when I need to re-install the software I do not get the "Printer Assistant" which gives me all the scan options and diagnostic programs like Print & Scan Doctor, among other.  Has this important software been removed from the 8740 download,?  What else could be going on?

Category:
1 REPLY 1

‎03-08-2022 06:31 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Believed you're referring to the HP FULL software - it is still available.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-8740-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources might be useful:

https://www.youtube.com/watch?v=vOazXjhVeIc

https://www.youtube.com/playlist?list=PLUV0sXfF6zPiC6cxaN-v-rXJhU_20lD4u


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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