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‎10-17-2017 02:56 PM

HP Recommended
Product: hp deskjet 2652
Operating System: Chrome OS

I went to the 123.hp.com site to download the software and it said the operating system was not supported. I am using an Acer chromebook r11 with the following accorting to my screen:

Version 56.0.2924.110 (64-bit)
Platform 9000.91.0 (Official Build) stable-channel cyan
ARC Version 3756504
Firmware Google_Cyan.7287.57.100
 
Anyone know what I'm missing or where I went wrong?
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2017 03:02 PM - last edited on ‎08-20-2024 06:35 AM by Retired

HP Recommended

@chromebook_r11

 

Chromebook machines do not use drivers therefore drivers on printer page won't support Chrome OS. Please try the following setup (Note: your machine only has basic wireless function):

 

    https://support.hp.com/us-en/document/ish_2059279-1992970-16

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎10-17-2017 03:02 PM - last edited on ‎08-20-2024 06:35 AM by Retired

HP Recommended

@chromebook_r11

 

Chromebook machines do not use drivers therefore drivers on printer page won't support Chrome OS. Please try the following setup (Note: your machine only has basic wireless function):

 

    https://support.hp.com/us-en/document/ish_2059279-1992970-16

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-18-2017 12:51 AM

HP Recommended

Thank you all for your help. I was making it much more complicated than it needed to be. All set up now!

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