supply problem with toner when updated to suggested new software

[rossco1978]

supply problem with toner when updated to suggested new software, i wish i had never updated as my printer was running fine. any ideas? its not hp toner but im not breaking any rules, stuck on supply problem image on hp m254dw? thanks Ross

[DKL5]

I have the same issue as many of you have noted, my M254dw suddenly has a "Supply Problem" with my aftermarket black toner after updating to the 10/21/2020 firmware. Everything has been just fine with this printer for 2 years now. I have HP original color cartridges that are not affected by this. I orderded several aftermarket cartridges from Amazon, and SURPRISE, none of them work. If anyone has a previous firmware for this printer, PLEASE message me. HP has removed all the other prior firmware for all of its sites, including international support sites.

[DKL5]

I have the same issue as many of you have noted, my M254dw suddenly has a "Supply Problem" with my aftermarket black toner after updating to the 10/21/2020 firmware. Everything has been just fine with this printer for 2 years now. I have HP original color cartridges that are not affected by this. I ordered several aftermarket cartridges from Amazon, and SURPRISE, none of them work. If anyone has a previous firmware for this printer, PLEASE message me. HP has removed all the other prior firmware for all of its sites, including international support sites.

[andy_p2]

For anyone else searching this problem, there is another thread here that might help.

[Kumar0307]

@DKL5, @rossco1978 Welcome to the HP Support Community!

You may try the steps mentioned in the thread by @andy_p2. If the issue persists, please reach out to the HP Technical Support team in your region for further assistance in downgrading the firmware as it requires the execution of terminal commands. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

[benjo1975]

Having the same problem with my LaserJetPro M254dw can someone help me downgrade the firmware

[Kumar0307]

@benjo1975

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Let me know how it goes.

[SallyONoone]

KUMAR0307 is there anyway you can help me?? I have downgraded my firmware to the 20200612 and my M254dw Laserjet Pro still says supply problem! I really don't feel like buying a new printer because of an update!

[Kumar0307]

@SallyONoone, Welcome to the HP Support Community!

That's unfortunate. Please reach out to the HP Technical Support team in your region regarding further assistance/service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.