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- HP Community
- Printers
- Printer Setup, Software & Drivers
- support site reject me

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10-26-2024 02:28 AM
hello
I try to get last driver s for my printer , but support site reject me without reason...
support.hp.com/fr-fr
Access Denied
You don't have permission to access "http://support.hp.com/fr-fr" on this server.
Reference #18.d8d84b17.1729930781.84ab1abc
https://errors.edgesuite.net/18.d8d84b17.1729930781.84ab1abc
10-28-2024 03:37 PM
Hi @titof74
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're having trouble accessing the HP support site for your printer drivers. Here are a few steps you can try to resolve the issue:
1. Clear Your Browser Cache
- Clearing your browser’s cache and cookies can sometimes resolve access issues. Try doing this and then revisit the site.
2. Use a Different Browser or Incognito Mode
- Try accessing the HP support site using a different web browser (e.g., Chrome, Firefox, Edge) or open an incognito/private browsing window.
3. Disable VPN or Proxy
- If you’re using a VPN or proxy, try disabling it, as it might be causing access issues.
4. Check Firewall/Antivirus Settings
- Sometimes firewall or antivirus settings can block access to certain websites. Ensure that your security software isn’t preventing you from accessing the HP site.
5. Try a Different Network
- If possible, try accessing the site from a different Wi-Fi network (like a mobile hotspot) to see if the issue persists.
6. Use HP Support Assistant
- If you have the HP Support Assistant installed on your computer, you can use it to check for and download drivers directly.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support