support site reject me

[titof74]

hello

I try to get last driver s for my printer , but support site reject me without reason...
support.hp.com/fr-fr

Access Denied

You don't have permission to access "http://support.hp.com/fr-fr" on this server.

Reference #18.d8d84b17.1729930781.84ab1abc

https://errors.edgesuite.net/18.d8d84b17.1729930781.84ab1abc

[Sneha_01]

Hi @titof74 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble accessing the HP support site for your printer drivers. Here are a few steps you can try to resolve the issue:

1. Clear Your Browser Cache

• Clearing your browser’s cache and cookies can sometimes resolve access issues. Try doing this and then revisit the site.

2. Use a Different Browser or Incognito Mode

• Try accessing the HP support site using a different web browser (e.g., Chrome, Firefox, Edge) or open an incognito/private browsing window.

3. Disable VPN or Proxy

• If you’re using a VPN or proxy, try disabling it, as it might be causing access issues.

4. Check Firewall/Antivirus Settings

• Sometimes firewall or antivirus settings can block access to certain websites. Ensure that your security software isn’t preventing you from accessing the HP site.

5. Try a Different Network

• If possible, try accessing the site from a different Wi-Fi network (like a mobile hotspot) to see if the issue persists.

6. Use HP Support Assistant

• If you have the HP Support Assistant installed on your computer, you can use it to check for and download drivers directly.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support