test colour print - actual black/white

[HaggisHunter42n]

Hi I hope someone can help!! My printer will print a test page in colour and black and white. However when I print a document it only prints in black/white. Suggestions have included "make sure the greyscale button is not on" Followed instructions but does not lead to an option to remove greyscale. Have also tried reinstalling software and drivers, but to no avail. Thanks in advance for any help given

[Jeet_singh]

@HaggisHunter42n,

Thank you for posting your query on HP Community,

Let's try to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Windows 10 64 - Bit Please click here to download and install the full feature software for the printer.
• Windows 10 32 - Bit Please click here to download and install the full feature software for the printer.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance!

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Have a great day!