the hp smart printer app won't open

[dlmcconaha]

My HP smart printer app won't open. It just spins.

[Nal_NR]

Hi @dlmcconaha,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

What is the current OS you are using?

Are you getting any errors?

Are you connected to internet/wifi/ or hotspot?

Follow the steps from this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[dlmcconaha]

I am using Windows 10. I have tried uninstalling and reinstalling my printer and the HP smart app still won't open. It just spins. No error messages.

[Nal_NR]

Hi @dlmcconaha,

After reinstalling the HP Smart and drivers, did you happen to restart your windows device? If not try and check. 

If still does not work, then This might require one on one interaction to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!