the print dont work

[libat]

i dont now whay i dont secces to print pepper in my computer. plese help me. thank you. 

[Garp_senchau]

@libat, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Sure, I can help you get your HP DeskJet Ink Advantage 3835 working with Windows 11. Let's go through a step-by-step troubleshooting process to identify and fix the problem.

Check Basic Connections

Make sure the printer is turned on and has paper in the tray.

Ensure the USB cable is securely connected, or if you're using Wi-Fi, check that the printer is connected to the same network as your PC.

Set Printer as Default

Press Windows key + I to open Settings.

Go to Bluetooth & devices > Printers & scanners.

Click your HP DeskJet 3835.

Click Set as default.

Check Printer Status

In Printers & scanners, click your printer.

Click Open print queue.

Make sure there are no stuck print jobs. If there are:

Right-click them and click Cancel.

Try printing again.

Reinstall or Update Printer Driver

Press Windows key + X, choose Device Manager.

Expand Printers, right-click your HP DeskJet, and click Uninstall device.

Go to the HP website and download the latest drivers for HP DeskJet Ink Advantage 3835 for Windows 11.

Install the driver, restart your PC, and try printing again.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,